1. About Band Buster

Band Buster is an online service designed to help users prepare information and evidence for a Council Tax band review. We are not part of the Valuation Office Agency (VOA), HMRC, or any government body.

2. What Band Buster Does

Band Buster provides tools that:

• collect information from the user,
• organise and format it into an evidence pack,
• supply publicly available data relating to comparable properties,
• support users in sending their review to the VOA,
• simplify administrative steps and improve clarity for the user.

3. What Band Buster Does Not Do

Band Buster does not:

• provide legal, financial, valuation, or professional advice;
• guarantee that a Council Tax band will be changed;
• communicate with the VOA on your behalf;
• validate or certify any evidence uploaded by the user;
• determine banding decisions.

All decisions relating to Council Tax banding rest solely with the VOA.

4. Accuracy of Information

We take reasonable steps to ensure that information generated or displayed by Band Buster is accurate and up to date. However, we cannot guarantee completeness or correctness, particularly where the data originates from third-party sources such as:

• the EPC Register
• the VOA Council Tax list
• Google Maps or Street View
• public planning portals

Users are responsible for reviewing and verifying all information before submitting it to the VOA.

5. Your Responsibilities

When using Band Buster, you must:

• provide accurate and truthful information;
• ensure you are entitled to upload and use all documents or images;
• avoid submitting offensive, unlawful, or inappropriate material;
• use the service only for lawful purposes;
• not attempt to interfere with or damage the website.

Band Buster may remove material or suspend access if these conditions are breached.

6. Document Uploads

Users may upload supporting evidence such as photos, EPC certificates, and planning documents.

By uploading content, you confirm that:

• you have the right to use and share the material,
• the material does not infringe the rights of others,
• the content does not contain viruses or malicious code,
• the content complies with applicable law.

We reserve the right to refuse or delete files that are harmful, unlawful, or inappropriate.

7. Intellectual Property

All text, tools, designs, templates, and generated materials on this website are the intellectual property of Band Buster unless otherwise stated. You may not copy, reproduce, modify, or distribute any part of the website or evidence pack except for your own personal use when preparing a Council Tax band review.

8. Third-Party Links and Data

Band Buster may display information drawn from third parties or link to external websites.

We are not responsible for:

• the content or accuracy of third-party information,
• the availability of external services,
• any loss arising from reliance on external material.

Users should consult official sources where needed.

9. Limiting Liability

To the fullest extent permitted by law:

• Band Buster is not liable for any loss, damage, cost, or expense arising from your use of the website or reliance on information generated by it.
• We do not accept responsibility for decisions made by the VOA or any external organisation.
• We do not guarantee uninterrupted or error-free access to the website.
• Band Buster is not liable for loss of savings, opportunity, or any indirect or consequential damages.

Your use of the service is entirely at your own discretion and risk.

10. Data Protection and Privacy

We process personal data in accordance with UK GDPR. For full details, please refer to our Privacy Policy.

11. Cookies

Band Buster may use essential cookies to support core functionality. Non-essential cookies will be explained in our Cookie Policy.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have questions about this legal information or about using Band Buster, please contact:
[Jaspal — confirm company providing the service]